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 Network Support ServicesOur portfolio of Network Support Services are utilized by businesses who do
not have the technology resources or staff to effectively manage their internal
network.
These are small and mid-sized businesses that
depend upon technology to be successful, but cannot justify hiring an
employee with necessary technology training and experience. They
often outsource network support services to take advantage of the insight and
expertise of technology professionals or to expand their services.
Larger businesses may request network support assistance when technology
needs surpass the capabilities of the IT staff or the existing
vendor. This usually occurs when implementing large projects or when
specialized services are required.
Our portfolio of network services range from building a new network
infrastructure to "cleaning up a mess" created by past practices or a
technology vendor. We are prepared to respond to urgent problems, and
can assist clients with developing an on-going program that increases
the functionality, reliability, and stability of their technologyand equipment.
Network Design, Implementation & Support
Businesses and managers are not always aware of what
technologies are readily available to them. Even if a business has an IT staff,
poor communication within the organization can cause a network
implementation to fail due to poor planning. Improper scope and design is the number one cause of project failure. Inadequate hardware
and software purchases, and uncontrolled spending can cause a network
implementation to end in disaster or be abandoned.
Our team works with clients in addressing technology concerns and
business needs early in the network design process. We work with
management in identifying technology requirements, hidden requirements, assigning budgets and the setting of priorities. We then identify and designing the proper network solution with the concurrence of the management team. Finally we manage the project to insure the project's success. A support program is also developed to
reduce avoidable issues and address unexpected problems.
Network Assessments & Capacity Testing
Businesses often struggle with reoccurring technology problems and
performance issues and don't know how to remedy the situation. Owners
and managers are overwhelmed with understanding technology details and
frustrated with IT support communication failures.
Our specialists provide the understanding of the existing network
infrastructure, internal processes, reoccurring problems, support
infrastructure, and capacity for growth. We produce a customized
network or application assessment that concentrates on key management concerns. The resulting
information is compiled into a detailed report, including a corrective
action plan that offers possible solutions to address the issues
discovered.
Monthly Proactive Support Agreements
Businesses today tend to be reactive when it comes to addressing technology
issues. Attention is given to technology needs only when a problem
arises. This may be due to limited available resources or more typically - business
prioritization.
In today's business environment, being reactive costs much more than
just fixing the technology problem. Network downtime, lost
productivity, and the inability to provide services to clients can make
a simple technology issue very expensive and damaging to the customer base of the business.
We can create for your business the
customized programs that address key areas of technology support to
prevent avoidable downtime and performance issues. During scheduled
visits, a checklist of services designed for your business verifies the
network is stable, reliable, efficient, and secure. If problems are
detected during the proactive visit, a corrective action plan is
created to quickly resolve the problems before they have a chance to negatively
impact the business.
Technology Audits
Not-For-Profit organizations, government facilities, and businesses
in regulated industries are often required to perform periodic formal
technology audits. These audits include pre-determined requirements for
official review.
We provide our clients with help in preparing and performing technology audits to fulfill required obligations.
Hardware & Software Sales & Support
Much of today's technology hardware and software have become commodities. In today's
business environment equipment and software can be purchased locally, over the
Internet, or through a trusted vendor.
It is important for businesses to be certain taht they are purchasing the
appropriate hardware and software. Many businesses that make purchases
to "save a few bucks" end up paying much more to remedy inadequate
product specifications and inferior quality of products.
We provide the expertise to determine the appropriate product
specifications, negotiating competitive prices, monitoring the shipping
process, and implementing the purchased solution. All this leads to a successful
implementation - and a cost savings to our clients.
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